These terms and conditions explain how your purchases on reviha.org work: what you are buying, how you pay, how you receive your courses and parcels, and what you can do if something goes wrong. You accept these terms and conditions by ticking the box provided when placing your order. The terms and conditions in force on the day of your order apply.
1. Who is the seller?
REVIHA
micro entreprise
102 chemin Ibarrartea
64310 Saint Pée sur Nivelle
- SIRET: 39289493700060
- Email: contact@reviha.org
- Telephone: +33 619094185
In these terms and conditions, ‘we’ refers to REVIHA, and ‘you’ refers to the person making the purchase.
2. What we sell
Online courses
- Modules: each module is sold separately. If you purchase at least one module, you are a Customer.
- The complete course: all the modules. You become a Trainee. You are also a Trainee if you have purchased all the modules individually.
- The bundle: the full course, Member access (the forum, future modules, exclusive tips, telephone support) and accessories sent by post. You become a Member, with full access to the website. An Apprentice who purchases the wave antenna and the Universal Rule also becomes a Member. If you return the wave antenna, you are no longer a Member: you revert to Apprentice status.
The specific contents of each product are described on its product page in the shop.
Accessories
These items are sent via Colissimo. Our photos are as accurate as possible, but there may be slight differences in appearance.
3. Prices
- Prices are shown in euros. VAT not applicable, art. 293 B of the French Tax Code.
- Delivery is included for mainland France. For other destinations, a surcharge applies: the amount is displayed as soon as you select your delivery zone, before payment.
- Outside the European Union, the parcel will go through customs: you may be required to pay duties and taxes upon delivery. These are your responsibility.
- When a product is on offer, its usual price and the end date of the offer are shown.
- The price of the pack breaks down as follows: the full training course at its standard price, the wave antenna and the Universal Rule with the discount shown, the free symbol cards, and Member access for the remainder of the price. The breakdown in euros is shown on the pack’s details page.
- Any amounts you have already paid are taken into account: if you have purchased modules, the full training course, the wave antenna or the Universal Ruler, their price is deducted from the price of the bundle. Any accessory deducted in this way will not be returned to you. Purchased modules are not deducted from the price of the full training course. A module received free of charge does not result in any deduction. The deduction will be shown in your basket.
- The price to be paid is the one displayed when you confirm your order.
4. How to order
- Add the products you are interested in to your basket.
- Log in to your account, or create one: your email address, a password, your first name and your surname. For the bundle, you’ll also need to choose a username for the forum.
- If your order includes a parcel, select your delivery area.
- Tick the box to accept these terms and conditions and, if you are ordering courses, the box to request immediate access (see Article 8).
- You pay via Stripe’s secure page, which will also ask for your address and telephone number if a parcel is involved.
The sale is finalised as soon as payment is accepted. You will immediately receive a confirmation email summarising your order. Your order is assigned an invoice number; we will send you the invoice on request. If the amount due is zero (for example, due to a credit from your previous purchases), your order is confirmed without requiring payment.
An order that has not been paid for is automatically cancelled.
5. Payment
You can pay by credit card or using one of the other methods offered by Stripe on its payment page. Payment is secured by Stripe: our website never sees your card number. The amount is debited at the time of ordering.
6. Access to your courses
- Your courses become available as soon as your payment is accepted. You can find them in your customer account.
- Your access has no time limit: it lasts for as long as the website exists.
- You’ll need an internet connection and a recent browser. The videos are streamed via Vimeo (or YouTube).
- We may improve or add to the courses over time.
- We do our best to ensure the site is available at all times, but it may be temporarily unavailable due to maintenance or a technical fault. We’ll get it back up and running as quickly as possible.
Your access is personal. Do not disclose your password, and do not share or distribute the courses, worksheets or videos: they are protected by copyright and intended for your personal use only. In the event of misuse, we may suspend your access after notifying you by email.
7. Delivery of accessories
- Parcels are sent via Colissimo to the address you provided on the payment page. Please check this carefully: we cannot be held responsible for an incorrect address.
- In mainland France, your parcel usually arrives 2 to 3 days after payment. For other destinations, please allow for Colissimo’s delivery times for that country, which may be longer. In all cases, delivery will take place no later than 30 days after the order is placed.
- When the parcel is dispatched, you will receive an email containing its tracking number.
- If an item is no longer available after you have placed your order, we will notify you and refund you for that item.
- If the parcel arrives damaged, please have the delivery driver note this or register your concerns with La Poste, and let us know as soon as possible, including a photo if possible.
- If delivery takes longer than the stated timeframe, please write to us first to ask us to arrange delivery within a reasonable timeframe. If the parcel still does not arrive, you may cancel the order for the accessory and receive a refund.
8. The right of withdrawal
Online courses: no right of withdrawal once access has been granted
To start your courses straight away, without waiting 14 days, tick the box when placing your order: ‘I request immediate access to the online courses and expressly waive my right of withdrawal for these courses’. This is provided for by law for digital content supplied online (Article L221-28, 13°, of the Consumer Code). For the package, the box is as follows: ‘I request immediate access to the online courses and to content reserved for Members. I expressly waive my right of withdrawal for this content”. Your courses and this content will then become available as soon as payment is made. They can no longer be exchanged or refunded under the right of withdrawal. We keep a record of this tick box, including the date and time, and the confirmation email will remind you of this. We also keep a list of the members-only content you have viewed, along with the date of your first visit. Unless this box is ticked, the course order cannot be placed.
Accessories delivered within the European Union or in France: 14 days to change your mind
If your parcel is delivered within the European Union or in France, including overseas territories, you have 14 days from the day you receive your parcel to withdraw from the contract, without having to give a reason.
- How? Simply notify us clearly before the end of this period, by email to contact@reviha.org or by post to the address above. You may use the withdrawal form provided at the end of these terms and conditions, but this is not compulsory.
- Online: you can also exercise your right to cancel online via your customer account (reviha.org/account): click on ‘Cancel the contract here’ next to your order, tick the relevant items, then click on ‘Confirm cancellation’. If you use this online feature, we will send you, as soon as possible, an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content as well as the date and time of its submission.
- Returns: please return the items within 14 days of sending your notice to the following address: 102 chemin Ibarrartea
64310 Saint Pée sur Nivelle. You are responsible for the return postage costs. Please pack them securely: you are liable for any loss in value resulting from handling other than that necessary to inspect the items. - Refund: we will refund you within 14 days of receiving your notification, using the same payment method as that used for your order. We may wait until we have received the items, or proof that they have been posted. If you return all the items in the order, the delivery charges you paid will also be refunded.
- The package: no refund will be given for its online content. Full access to the training course and Member access are activated upon payment and remain valid. The sole exception, as required by law, is that the ‘Antenna for Waves’ and the ‘Universal Rule’ may be returned under the conditions set out above, each refunded at the price stated on the pack’s product page on the day of your order. The symbol cards, which are provided free of charge, are not eligible for a refund. If you return the Wave Antenna, your membership will be terminated: you will revert to Apprentice status, with no refund for your membership access.
Accessories delivered elsewhere
For a parcel delivered outside the European Union and outside France, we do not offer a right of withdrawal, unless the law of the country of delivery grants you one. In all cases, you retain the statutory guarantees set out in Article 9.
9. Statutory guarantees
All our products are covered by the guarantees provided for by law, free of charge. To make a claim, please write to us at contact@reviha.org.
Statutory guarantee of conformity (Articles L217-1 to L217-32 and L224-25-1 to L224-25-31 of the Consumer Code)
Accessories: you have 2 years from the date of delivery to make a claim under the guarantee if a lack of conformity arises. During this period, you only need to prove the existence of the defect, not the date on which it first appeared. You are entitled to have the goods repaired or replaced within 30 days of your request, free of charge and without significant inconvenience. Goods repaired under warranty are covered by an additional 6 months’ warranty; goods replaced when you had requested a repair are covered by a fresh 2-year warranty.
Online courses: the guarantee applies for the entire duration of your access. You only need to prove that the defect exists. We must provide you with the necessary updates to ensure the courses remain compliant, and bring a defective course back into compliance free of charge and without undue delay.
If rectification fails (we refuse, it is delayed beyond the agreed time, it causes you costs or significant inconvenience, or the defect persists), you may obtain a price reduction, or terminate the contract and receive a full refund (by returning the goods to us, in the case of an accessory). If the defect is so serious as to justify it, you may obtain the price reduction or refund immediately, without first requesting rectification. However, a minor defect does not entitle you to cancel the sale. The period during which the goods or course are unavailable whilst being brought into conformity suspends the remaining term of the guarantee.
A seller who, in bad faith, obstructs the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, or 10 per cent of their average annual turnover (Article L241-5 of the Consumer Code).
Warranty against hidden defects (Articles 1641 to 1649 of the Civil Code): you are also entitled to this for two years from the date the defect is discovered. It entitles you to a price reduction if you keep the goods, or to a full refund if you return them.
10. The forum
The forum is for Members only. It is designed for sharing, helping one another and progressing together. Please remain courteous and do not post:
- advertisements or links to products for sale;
- abusive, discriminatory or unlawful comments;
- personal information about other people;
- text, photos or videos to which you do not hold the rights, including extracts from courses.
You remain the author of your posts, and you authorise us to publish them on the forum. If your account is deleted, your posts will remain – labelled ‘Former member’ – so as not to disrupt discussions; you may ask us to delete them. We may hide or delete a post that does not comply with these rules and, in the event of repeated abuse, revoke access to the forum.
11. Your account
One account corresponds to one person. Keep your password to yourself: anything done using your account is deemed to have been done by you. If you think someone is using it without your permission, change your password and let us know.
12. Your personal data
How we handle your data is explained in our privacy policy.
13. Liability
We cannot be held liable for any delay or failure due to force majeure (natural disaster, transport strike, widespread internet outage, etc.), nor for any misuse of the website, or for a fault with your own equipment or internet connection.
14. Language of the contract
The website may be automatically translated into other languages for your convenience. Only the French version of these terms and conditions is legally binding.
15. In the event of a dispute
These terms and conditions are governed by French law. For parcels delivered outside the European Union and outside France, the right of withdrawal is governed solely by Article 8 and the law of the country of delivery. If there is a problem, please write to us first at contact@reviha.org: we will work together to find an amicable solution. Failing that, the dispute may be brought before the competent courts; in particular, you may bring the matter before the court in the place where you were resident at the time of placing the order.
Withdrawal form (accessories)
Please only complete and return this form if you wish to withdraw from the purchase of an accessory delivered within the European Union or in France, including overseas territories. A simple, clear email is also sufficient.
For the attention of REVIHA
102 chemin Ibarrartea
64310 Saint Pée sur Nivelle
Email: contact@reviha.orgI hereby give notice of my withdrawal from the contract for the sale of the item(s) listed below:
Item(s): …………………………………
Ordered on: ………………… / Received on: …………………
Order number: …………………
Name: …………………………………
Address: …………………………………
Signature (only if sent by post): …………………
Date: …………………
Last updated: 6 November 2026.